Skip to content

Reckon Accounts Business Premier 2018

G’day all,

Recently I upgraded a client from Reckon Accounts 2017 Premier to Reckon Accounts 2018 Premier. Mostly the process was fine. But I did come across an intermittent issue with some of the installations. In total I installed it on 8 devices (including 1 server). Of these 8 I had an issue with 3 (so far).

When the client tried to print or save to pdf on any of the problem installations this is what would show up:

Reckon Accounts 2018 Premier File Permission

Immediate fix was to just click OK until you could get to the print dialogue (although seeing I was remote I didn’t know if it actually printed).

The permanent solution was actually not that hard. I believe Reckon refer to it as a “clean installation” and here on out I will be doing this by default when installing Reckon on ANY computer.

To achieve this “clean installation” or at least the part that I needed all I did was:

  1. Restart the device in question
  3. Log in with Administrator privileges
  4. Navigate to C:/ProgramData (it is a hidden folder so you might need to type it into Windows Explorer)
  5. Then rename the folder “Intuit” to something like “Intuit.bak”
  6. Open up Program and Features or whatever Add/Remove programs you have
  7. Select Reckon Accounts 2018 Premier and click the button “Change/Remove”
  8. Run a repair on the installation (I had to click ignore on a pop that complained the Windows Installer was open, which was only Reckon repair – this requires a restart then)
  9. Do the same for any Reckon product installed
  10. Restart the computer and try again

That fixed my issue 100% on 3 of the computers that had the issue. These ranged from Windows 10 Professional to Windows 7 Professional.

As always God bless and all praise to Him,


Steven Swarts

Check out our other posts

Windows 11 Installation - Select Sign In Options

Local User on Windows 11 Professional

Welcome to another short tutorial to demonstrate how to setup a new Windows 11 Professional installation (New PC or fresh install) using a Local User account rather than a Microsoft
Read More
Report Message

M365 Apps – Report Message

End Users This guide assumes your M365 Administrator has enabled the Microsoft App for 365 tenants called Report Message. It will allow you to quickly report an email that is
Read More
Outlook - New Email - Send

Microsoft 365 – Send as alias

Ever wanted to send emails from a domain other than your primary domain? Microsoft, the well known software company that gave us Windows, has recently added this capability to their
Read More

TC Hosting – SSH Keys

How to use cPanel SSH Keys to create a secure connection with your host.
Read More

Ready to get a best solution for your business?

Use the form provided on the contact page or for any urgent requests please call us 08 6146 5344