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Remote Support

At TechCare, distance is no obstacle when it comes to your IT needs. Our remote support services bring expertise to your doorstep, no matter where you are. We solve your tech issues, troubleshoot problems, and provide solutions with speed and efficiency. Count on TechCare for reliable remote support, ensuring your business stays connected and productive, anytime, anywhere.

Why use remote support?

TechCare Remote Support is:


TechCare uses ScreenConnect (a Connectwise product) to perform secure remote access to your devices.

This software is regularly updated, running on our own managed server and protected with 2FA (two factor authentication).


For new clients simply open your favourite web browser and navigate to

For existing clients with unattended remote support we can access your devices whenever you give us permission.

Cost effective

By eliminating the need for a technician to come on site support requests can be attended to rapidly. Often in the same day they are made.

This saves on travel time and subsequently call out fees.

ScreenConnect is not just a remote support tool; it’s a game-changer for your business, offering a myriad of benefits that encompass efficiency, security, and substantial cost savings.

Efficiency Redefined:

With ScreenConnect, you can access and troubleshoot remote devices instantly. This means no more delays waiting for on-site IT support. Resolve issues promptly, reduce downtime, and keep your operations running smoothly.

Enhanced Security:

Security is paramount in today’s digital landscape. ScreenConnect employs robust encryption and authentication protocols to ensure that your remote connections are both secure and private. You have complete control over who accesses your systems, maintaining the confidentiality of your data.

Cost Savings:

The financial benefits of ScreenConnect are substantial. By reducing the need for on-site IT support, you’ll save on travel costs and minimize disruptions to your workflow. Moreover, ScreenConnect is an affordable solution, offering a cost-effective alternative to in-house or on-site support.

Streamlined Collaboration:

Beyond technical support, ScreenConnect facilitates seamless collaboration. Share screens, documents, and applications with colleagues or clients, whether they’re across the office or around the globe. It’s a powerful tool for real-time collaboration and decision-making.


Whether you have a small business or a large enterprise, ScreenConnect scales with your needs. You can support multiple devices and users simultaneously, making it an adaptable solution that grows with your business.

User-Friendly Interface:

ScreenConnect is known for its user-friendly interface, ensuring that even non-technical staff can easily navigate and utilize its features. This means less time spent on training and a quicker return on investment.

In a world where remote work is becoming increasingly prevalent, ScreenConnect is your partner in adapting to the new norm. It’s not just a remote support tool; it’s a comprehensive solution that boosts your efficiency, secures your digital operations, and saves you money. With ScreenConnect, your business is well-prepared for the challenges of today and the opportunities of tomorrow.

Ready to get a best solution for your business?

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